Several retail concerns in the US used the phrase: "the customer is always right" as a slogan from the early 20th century onward. The phrase was coined by Field or Selfridge, two successful businessmen in the US and UK. This phrase has become a trading policy of the entire business world.
If people are little tactful the same attitude can work in relating with people on the emotional level. Osho has coined a parallel idiom for those who have problems in relating with people: "The other is always right." It is a one- eighty- degree turn from the popular attitude of “ I am right, you are wrong”. Whenever there is a disagreement between people each of them thinks that the fault lies with the other. Relationship becomes a thinly disguised power struggle.
Try this sentence as a meditation technique while interacting with people.You will find that the success rate will be higher. If you hypothetically accept that the other is right and you are wrong the next time there is a fight you will review the incident differently.You will find yourself placing a high value on listening, not arguing ; openness, sensitivity, finding the truth, and having a passion for learning and growing. It also helps melt your ego because when there is a disagreement between two people the first casualty is communication. They stop speaking to each other. If this period is stretched longer, then it becomes the point of honour : who will speak first? Speaking first means accepting your defeat. But ask yourself, is relating about winning and loosing? Isn’t it about connecting and sharing with each other, enjoying each other's being?
The Osho adage ‘the other is always right’ means you have the opportunity to view your own behaviour. Sit down, close your eyes and look within : what words did you use, what was your tone and intensity, what were your feelings, was there sarcasm, or a desire to hurt somebody because you were hurt yourself? As your inner vision opens, and you begin to see it objectively, you will watch it as a movie in which you played a role, too. This is how it becomes a meditation. Slowly your ego will melt and you will feel softness flowing through your body, your heart will be more receptive and you would like to go and express your feelings to the other person. If you approach him sincerely he will change like magic and will start seeing his/her own mistake in the whole episode. Both of you will meet on a higher plane with more understanding and compassion.This meditation is a sure winner in any relationship.